Base.vn is Vietnam’s leading SaaS platform for business management. Joining us means working at the intersection of technology, business, and management where you’ll directly shape how enterprises operate in the digital era.

Why join Base?

• Work directly with top leaders: Partner with CEOs, Directors, and senior managers from diverse industries, while building a powerful professional network.
• Grow into a trusted business coach: Understand business models, workflows, and organizational dynamics across industries, while helping leaders achieve real transformation.
• Empowered Culture: At Base, you own your growth. You’ll have the freedom to learn, make decisions, take responsibility, and shape your career path.
• Accelerated Growth: “1 year at Base = 3 years elsewhere.” With our speed and intensity, you’ll be pushed beyond your comfort zone and grow in skills, mindset, and resilience.

Why join Customer Success at Base?

- Be the Driving Force of Digital Transformation: Unlike typical “support roles,” at Base you’ll lead real transformation projects. Every month, you will directly partner with 20–30 C-level executives and managers, guiding them to successfully implement Base’s platform and achieve tangible business results.
- Own Your Career Growth: Advancement at Base is based on performance, not age or tenure. With quarterly reviews and a structured 7-level Customer Success career path, you are in full control of your progression and professional development.
- Performance-Driven Rewards: Your income reflects your impact. With a clear On-Target Earning model that combines base salary, commissions, and implementation success bonuses, your contribution is directly recognized and your earning potential has no ceiling.
- Build Resilience and Influence: CS is not for the faint of heart. You’ll work under pressure, handle complex projects, and coordinate across multiple stakeholders. But in return, you’ll grow into a stronger, more disciplined, and influential professional, someone even you will admire and be proud of.

>> What You’ll Do:

As a Customer Success, you are the bridge between technology and real business value. You’ll work directly with C-level executives, project managers, and business leaders to ensure that Base solutions deliver measurable impact.

Lead the Onboarding Journey

• Take ownership of customer projects immediately after contract signing.
• Collaborate with Solution Engineers and clients to analyze current workflows, identify challenges, and design tailored implementation plans.

Drive Product Adoption & Training

• Educate customers on digital transformation best practices.
• Conduct workshops, training, and coaching sessions to empower users across all levels of the organization.

Ensure Measurable Customer Success

• Monitor deployment progress, track adoption, and proactively resolve blockers.
• Continuously recommend improvements to maximize ROI from Base.

Strategic Customer Partnership

• Build strong, trusted relationships with decision-makers (Directors, VPs, CEOs).
• Act as a consultant, not just for Base software, but for digital workflows and organizational transformation.

Cross-functional Collaboration

• Partner with Product, Sales, Solution, and CS teams to refine playbooks, create documentation, and design scalable onboarding processes.

>> Who are you?

We’re looking for smart, ambitious, and technology-driven individuals who want to own outcomes and grow as business advisors.

Must-haves:

• Born 1999–2003 (The job requires a lot of business trip, a lot of work pressure, is a hard job from knowledge to physical strength.)
• +1 year of experience in Customer SuccessAccount Management, Customer Onboarding, or Project Management (SaaS/startup background is a big plus).
• Strong logical thinking and problem-solving: able to analyze workflows and design scalable solutions.
• Excellent communication & presentation skills: you can explain complex concepts in a clear, simple way.
• Project leadership skills: capable of coordinating multiple stakeholders and driving deadlines.
• Proactive, challenge-driven, and value-focused mindset.
• Passion for technology and continuous learning.

Benefits & Salary:

Compensation & Perks:

• Base Salary (8M VND) + Commission + Performance Bonus → OTE ~11M VND, uncapped.
• Quarterly performance reviews & level-up promotions every 6 months (7 career levels).
• 13th-month salary, allowances, insurance, company trips, happy hours, holiday gifts.
• ESOP for outstanding contributors.